These terms and conditions govern all transactions conducted through our online shop. By placing an order, you agree to these terms.
2. Products and Services
We sell organic baby clothing and one eBook. All products are described as accurately as possible. Minor differences in appearance or specifications may occur.
3. Business Ownership
Baecco operates as a sole proprietorship in Switzerland.
4. Payment Options
We accept the following payment methods:
Credit/debit cards (Visa, Mastercard, etc.)
PayPal
Apple Pay
Google Pay
Klarna
TWINT
5. Pricing
All prices are listed in Swiss Francs (CHF) and include Swiss VAT (Mehrwertsteuer).
Additional shipping costs will be displayed during checkout.
6. Order Cancellation
Orders will be canceled if payment is not received within one (1) day of placement.
7. Shipping Policy
We only ship within Switzerland.
Orders are processed and shipped within 1-2 business days.
Shipping providers: Swiss Post and DPD.
Customers will receive tracking information for all shipments.
We offer fast and secure shipping throughout Switzerland.
Shipping Costs & Free Delivery
Standard Shipping: CHF 8.00
Free Shipping: Orders over CHF 200.00 qualify for free delivery.
8. Replacement Policy
Replacement items are shipped at no additional cost for defective products or order issues.
9. Return Policy
Returns are accepted within 14 days of receipt of the order.
The shop fully covers return shipping costs for defective items.
For standard returns (e.g., change of mind), return shipping costs are fully covered by Baecco.
10. Refund Policy
Refunds are not provided for personalized items.
For standard items, refunds will be processed within 14 business days after receiving and inspecting the return.
11. Data Protection and Privacy
We value your privacy and use SSL (Secure Socket Layer) encryption to protect your data.
Only essential customer data (name, address, and payment details) is collected.
Additional information, such as browsing history, may be collected for marketing purposes with consent.
Customer data will not be shared with third parties, except for essential service providers (e.g., payment gateways, shipping companies).
Customers can request data deletion or updates at any time by contacting us. Requests will be processed within 30 days.
12. Marketing and Analytics
We use the following for marketing purposes:
Google Analytics
Facebook Meta Ads
Google Ads
Newsletter marketing
Payment gateways such as PayPal, Apple Pay, Google Pay, credit cards, and TWINT are used for transactions.
13. Warranty
All products come with a two (2) year warranty.
Customers receive free replacements or full refunds if the product is unavailable.
14. Liability
The shop is not responsible for misuse of products.
Liability is limited to the purchase price of the item.
15. Governing Law and Jurisdiction
These terms are governed by Swiss law.
Any disputes will be resolved in the canton of Basel.
16. Promotions
Promotions are valid for 5-15 days.
Discounts cannot be combined with other offers.
17. Resellers
Products are available to all customers within Switzerland.
Resellers must agree to separate terms and conditions.
Partnerships are reviewed on a case-by-case basis.
For questions regarding these terms and conditions, please contact us at info@baecco.ch
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